4. In his text M. Sclavi, art of listening and possible worlds. As you exit from the frames of which we are part offers seven rules to express fully the art of listening:
1. Do not rush to reach some conclusions. The conclusions are the most ephemeral of research,
2. What you see depends on your point of view. To be able to see your point of view, you must change the point of view,
3. If you want to understand what another is saying, you must assume that he is right and ask them to help you see things and events from his perspective,
4.The emotions are the basic tools of knowledge if you can understand their language. Do not inform you about what you see, but how you look. Their code is relational and analog
5. A good listener is an explorer of possible worlds. The most important signals for him are those that present themselves to consciousness as a minor and annoying at the same time, marginal and irritating, because inconsistent with their own certainties,
6. A good listener willingly accept the paradoxes of thought and interpersonal communication. Face the disagreements as opportunities to practice in a field that passion: the creative management of conflicts,
7. To become skilled in the art of listening must take a humorous approach.
But when you learn to listen, the humor comes from itself.
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